Return Policy
Easy Returns & Customer Support
At INA Equipment, we stand behind our products and want every customer to have a reliable experience. If there is an issue with your order, our team is ready to help make it right. Most unused products can be returned within 30 days of purchase.
- ✓ 30-Day Return Window
- ✓ 90-Day Manufacturing Warranty on Cargo Securing Equipment
- ✓ Fast Support From Our INA Equipment Team
How To Start A Return
- Contact us at sales@inaequipment.com
- Provide your order number, name, and details about the return.
- Include pictures if the item is incorrect, defective, or damaged.
- Our team will provide return instructions.
- After inspection, approved refunds or exchanges will be processed.
Eligibility for Returns
- Items must be unused and in the same condition as received.
- Products must be returned in their original packaging.
- Proof of purchase, receipt, or order number is required.
- Returns must be requested within 30 days from the purchase date.
Customer preference returns, incorrectly ordered products, or items that are no longer needed may be subject to a 5% restocking fee.
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
- If approved, your refund will be processed back to your original payment method.
- Refund processing times may vary depending on your bank or credit card provider.
- If you have questions about your refund status, contact us at sales@inaequipment.com.
Non-Refundable Items
- Clearance and final-sale items are non-refundable.
- Original shipping charges are non-refundable unless the return is due to an INA Equipment error.
Exchanges
We replace products that are defective, damaged, or incorrect. If you need an exchange, please contact us at sales@inaequipment.com with your order information.
Incorrect or Damaged Items
- If you receive an incorrect item due to our error, please email photos, your invoice/order number, name, and the best phone number to reach you at sales@inaequipment.com. We will work to resolve the issue quickly.
- If your package arrives damaged, please take photos of the packaging and product as soon as possible. Keep all packaging materials until the claim is resolved.
- If damage is discovered after opening the package, take photos and contact our team. We will review the situation and provide the next steps.
Shipping Returns
Return products should be sent back to the INA Equipment location where the item was purchased or shipped from.
- Customers are responsible for return shipping costs unless the return is caused by an INA Equipment error.
- Return shipping costs may be deducted from refunds when applicable.
- For higher-value items, we recommend using a trackable shipping service.
90-Day Product Warranty
Cargo Securing Equipment
- All INA Equipment cargo securing products include a 90-day manufacturing warranty.
- Products with confirmed manufacturing defects will be replaced.
- The warranty does not cover normal wear, misuse, improper installation, or damage caused by incorrect use.
Return Locations
INA Equipment Joliet
2075 Oak Leaf St
Joliet, IL 60436
INA Equipment Montgomery
1200 Knell Rd
Montgomery, IL 60538
Need Help?
Our customer support team is here to help with returns, exchanges, warranty questions, and product support.
Email: sales@inaequipment.com
Phone: +1 (630) 277-0991
